How Does a PBX System Connect With The Outside World?

PBX systems are at the heart of any successful business. Communication is the most important aspect of building client relationships and conducting day-to-day business. Without an efficiently operating phone system, a business could lose revenue as well as client confidence.

Phone systems are designed to handle call volume that exceeds what one would normally see in a home. Since multiple calls are coming in at the same time, a phone system is essential to route these calls to the appropriate party where the customer doesn’t hear a busy signal. This is done through the use of circuits or multiple phone lines that are connected to the phone system. Based on call volume, these “phone lines” can either be an ISDN line, or could be a series of single lines. The choice of circuit is largely dependent on the expected call volume and budget of the business owner.

In cases of smaller businesses, using multiple single lines might make more sense. However, some may be surprised to find that the cost of one ISDN circuit might be less expensive than continually adding phone lines to keep up with demand. This is where projected growth should be considered when ordering circuits or phone lines. This is particularly true in cases where rapid growth is expected.

Referred to as a circuit, an ISDN is a type of “phone line” that has 24 channels with one channel being reserved for data such as caller ID. The remaining 23 channels can carry one call each simultaneously. This solution would work better than 23 individual phone lines to accommodate incoming and outgoing phone calls. These circuits can be set up in a PBX system to allow incoming or outgoing calls or a combination of both. Additionally, depending on the phone company used, they can be specified for either local or long distance. In most cases, they will be set up for least cost routing. You might be able to send both local and long distance calls over the same circuit, but it might not be cost-effective to do so.

ISDN T1’s, or circuits, are appropriate for larger businesses with a high expected call volume. These circuits are commonly seen in call center environments which have additional technology to route calls to agents. For companies having extremely high call volume, a DS3 is often used which is comprised of 28 T1’s or individual circuits. This allows for an even greater amount of call volume and might be a more cost-effective solution than ordering 28 individual T1’s. The cost of a DS3 will depend on the distance from the business location to the end of the carrier network. This is why it’s a good idea to shop around when considering purchasing a DS3 for communications. This way you can choose a carrier that has the shortest distance to minimize cost.

Another solution that is fast growing in popularity because of its versatility as well as cost savings is VoIP. Unlike the communications described above, VoIP technology transmits the conversation using IP technology in much the same way that a computer transmits data. Since both voice and data can reside on the same circuit, the need for the number of circuits can be minimized. Since VoIP converts the conversation to data packets, it’s important that the voice data not conflict with the normal transmission of data as seen when transferring files or sending email. This is because voice data must be received in the order in which it is sent. If the end of the conversation gets to the destination before the beginning, the conversation won’t be understandable. In the case of data transmission, if there’s a bottleneck, the network will simply begin sending the data again once the bottleneck clears.

Since conversations are real time, this won’t work for voice traffic. This is why it’s imperative to have the proper configuration in place to insure that the voice conversation always has priority. The number of calls that could run concurrently would largely depend on the size of the network, the data circuits and how much other data would be transmitted over the same circuit. Additionally, the network configuration plays a large role in the quality of the audio during a phone call. VoIP is appropriate for large and small businesses because of its scalability. Depending on the needs of the business, bandwidth can be moved up or down and allows the business to leverage the data network to route phone calls.

There are many solutions when it comes to connecting a PBX system to the outside world. Varying in cost and capacity, each solution has its benefits and drawbacks depending on customer need. Also a deciding factor is the PBX itself. Knowing what the PBX is compatible with as well as the expected call volume will go a long way in making the appropriate telecom choices to meet business needs.

The Benefits of Having a Virtual Phone Number for Your Business

As a business owner, you are probably interested in finding things that will save you time and money. A virtual phone number is a great way to simplify all of your communications needs, and it is also more affordable than any other option out there.

You Won’t Be Tied to a Single Phone

Your phone number is yours and yours alone, but since it is tied to a virtual phone system, you will never have to stay by a single phone to ensure that you don’t miss important calls. You can forward your calls to any device you want, whether this means the landline in your retail store, the VoIP phone you have in your home, or even your cell phone while you are on the go. It gives you the ultimate freedom to handle business wherever you are.

A Professional Appearance

Even if your business is still brand new and things are completely hectic every single day, you don’t want your customers to know that. A virtual phone number, particularly when it is toll free, provides an immediate look of professionalism and one that you really can’t afford to be without. Whether you are in your basement or at a desk in an upscale office building, your customers will never know.

A Great Way to Redirect Your Calls

Since virtual phone numbers come with tons of great features that you can use to your advantage, you’ll be able to direct your calls in any way you’d like. If you don’t have time to answer, you can send the caller to voicemail or perhaps even allow them to listen to a “sizzle line” so they can get the information they need. If you need to transfer someone to another department or individual, the system makes it easy.

An Expandable Service

For many owners of startup businesses, expansion is part of success. As your business grows, your virtual phone service can grow right along with you. You won’t have to go through the trouble of contacting a huge phone company and scheduling the installation of jacks; instead, all you have to do is contact the virtual service provider and add the numbers or the extensions you need.

Enjoy Great Savings

Your time and your money are valuable, and as a business owner, you likely already know that saving both can inevitably bring you success. A virtual phone number provides you with everything you need, and you will never have to pay for expensive installation fees. What’s more, since it is available to you almost immediately, you won’t have to wait around for the phone company to come and set things up for you. It doesn’t get any better than that.

The Best Possible Service

It’s important to provide your customers with the best service possible, and these virtual systems allow you to do just that. You can choose to have someone available to answer the phone 24 hours a day if you so choose, and you can automate the forwarding process depending upon the time of the day. What’s more, your employees will be able to answer the phone from anywhere, making their jobs easier and keeping them happier.

A virtual phone number is more than just a way for your clients and customers to reach you. It’s a way for you and your employees to save time, save money, and enjoy all of the features you need to get the job done.

781 Area Code – Where Is It?

If you have been receiving calls from an area code that shows up as 781, its really not surprising, as this North American area code serves a portion of the city of Boston in Massachusetts, and is also shared as an overlay with area code 339.

Together, these two telephone codes serve many districts, and some of them are Pembroke, Burlington, Stoneham, Abington and South Weymouth.

If you don’t recognize any of those places its OK. 781 covers the mass of six counties in Massachusetts with a rough estimate of population being around one and half million people, and the counties by name are Bristol, Essex, Middlesex, Norfolk, Plymouth and Suffolk, so this leaves a very good chance that a number that has been calling you matches this area and could be virtually anyone.

Due to increased need for more North American telephone area codes in and around the area, area code 781 was created as a split from the older code 617, and the overlay that would later go on to help now used as 339 came out in 2001.

The big question on your mind might be, how do I get more information on the whole phone number now that I know its probably coming out of Boston? in other words – how do I figure out the exact location of it, and who owns this telephone number?

Most people who want to get the facts about someone who is calling them will simply use a reverse phone number lookup.

These types of directories can be extremely useful as they can typically do reverse searches on both cell and land line numbers. Now, you could just try doing a search in say Google with the number you are interested in getting data on, but the only thing that it might return would be a public number like for a business, and cell phone numbers just aren’t publicly listed. This means that chances are the number that you have on hand is private, and you will have to use a real reverse cell phone lookup instead.