The Conditions Are Now Perfect To Switch To Cisco Phone Systems

For a long time now most business owners have known Cisco is the best when it comes to switching equipment and phone systems. The cost made this “Rolls Royce” solution out of reach for most small and medium business.

The great news is that this has now changed.

Around 5 years ago, Cisco introduced the Smart Business Communications solution using the UC520 for small and medium business. This solution had all the “bells and whistles” of a top end Cisco solution at a competitive price.

The UC520 was still out of the reach of most small businesses with between 4 -16 end users. This was partly due to customers already having an existing data network and only having basic phone system requirements.

Cisco has now introduced the UC320. The major change is that this solution is targeted for a single site customer. This has allowed Cisco to significantly reduce the price of the system but retain all the inherent benefits of a Cisco solution. This has made the UC320 extremely good value and cheaper than most of its competitors whilst retaining all the features that a small business could possible use.

Target Customer Profile

The sweet spot for the UC320 is between 4 – 16 users. The solution is perfect for any business that;

· Requires a basic telephone system – Key System or PBX, or

· Greenfield or Key System replacement

Most businesses would benefit from voicemail, hunt group or auto attendant. This was previously out of reach on all other brands due to cost. These features are standard on the UC320. This solution stands apart from almost all of its competitors when it comes to data integration (wired and wireless). The UC320 is a unified communications system that brings together voice, data, and wireless communications. The key purchase decision factor for small business is price and service.


The UC320 is designed and built specifically for Small Business.

· It is a unified communications system that brings together voice, data, and wireless communications

· Comes with an enhanced communications feature set at no extra charge

· Affordable, easy to install and use

· Delivers reliable, business-class performance

· Delivered and supported by Cisco, a trusted brand and the world leader in networking and communications

What’s under the Hood

The UC320 provides the following;

· 1 to 24 IP Telephones

· VoIP capable

· Up to 12 PSTN trunks (4 built-in)

· Up to 8 BRI trunks

· Key System and PBX mode

· Day/Night Ring mode

· Automated Attendant (2×9 menu)

· Internal Voice Mail

· Voice to email notification with audio file

· Music on Hold – Internal or external

· Business Call Control Features (Shared Line Call Appearance, Call Forwarding etc.)


The conditions are now perfect to upgrade your communications infrastructure to the Cisco brand. This solution is designed specifically for single site small businesses with up to 25 users. Cisco has set the price point of this solution to come well under its competitors with similar features. If you put this together with the high Australian Dollar, there has never been a better time to make the switch to CISCO.

How to Beat Automated Phone Systems

Many companies save money at the expense of the consumer. For example, when you phone a business, most likely you’ll encounter an automated answering system. Some of these systems cause you to waste time in a labyrinth of menus or they insult you by asking you to converse with a robot.

Here’s how to protect your time and reach a person.

1) Work on other tasks. While on hold, read magazines, balance your checkbook, file papers, write a complaint, or search the web for other companies. Purchase a hands-free headset so you can work with both hands.

2) Keep calm. After spending hours pressing buttons, repeating answers to a robot’s questions, and being disconnected, you will feel mad enough to yell at the person who (finally) answers. Instead, talk about the issue that you called about.

3) Try other paths. Respond to system queries by pressing O, OO, O#, or O*. Or, call back and do not press any buttons. The system may assume that you called from a rotary phone and transfer you to an operator. Call other extensions until you reach someone and then ask to be transferred. Be creative. For example, I was able to reach a person at a major phone company (let’s call them AZ&Z) by calling the telephone operator and asking to speak with someone in customer service. (That is, I pressed O instead of dialing the direct number.)

4) Complain. Mail the letter that you composed while on hold. Calmly and briefly describe your experience to the customer service representative. (e.g., “I just waited on hold for two hours and was disconnected three times.”) Or be creative. I mailed AZ&Z a bill for the three hours that I spent trying to talk with someone about an error in my bill.

5) Support good companies. Reward courteous service with your business. For example, I switched from AZ&Z to another long distance phone carrier.

Final thought: If your business uses an automated system to answer the phone, make sure that it facilitates the communication necessary to make your business profitable.

Business Phone Systems for Doctors’ Offices

Providing healthcare service is a round-the-clock business that requires constant communication between patients and their doctors. Emergencies can arise unexpectedly and patients need their doctor’s services to be possibly accessible at all times. Business phones are an important purchase that almost every healthcare business should consider nowadays. These phones allow accessibility between patients and their doctors in the most convenient way possible. Business phone systems are especially convenient because they allow callers to avoid the hassle of being incorrectly routed or disconnected. Disconnection issues can be a detriment to any doctor’s office and this problem can be avoided completely by the use of this system. Therefore, business phone for doctor’s offices are a necessity and not a luxury after all.

Business phones will allow all patients and other doctor’s office callers the ability to gain access to an individual instead of having to listen to an array of complicated automated options. These can be available to adequately handle the current capacity of your healthcare business, while still having the versatility to handle an abrupt increase in calling volume. These types of phones come with many features that are necessary for busy doctors. For example, business phone systems come with voicemail, music holding and conference options. These features are perfect for use in any doctor’s office and allow the best patient service to be provided at all times in the most convenient way possible.

Traditional phones that are not business phone systems are not conducive for use at doctor’s offices. These traditional phones have little capacity or features and can negatively impact the service that you provide. Dropped calls and routing issues will cost you potential patients and cause problems for patients and doctors alike. Therefore, only business phones should be used in doctor’s offices to ensure that all calls are handled with care and all questions are answered appropriately.

Finding the right business phone system is simple and easy if you know the needs of your doctor’s office. This system can grow with your patient number and serve a wide variety of clients. Don’t settle for inadequate phone equipment when a better alternative is so readily available for purchase. The minute you install this system into your doctor’s office, you will notice the difference in the service you are able to provide to your clients. This can also be installed to improve the quality of healthcare that you provide to your patients.