Business Phone System: How to Choose the Right Platform for You

The following are the three main types of business phone systems, as well as some helpful guidelines to follow when selecting a platform for your business.

Types of Business Phone Systems

1. Voice over Internet Protocol (VoIP): This phone platform needs the Internet in order to operate. It works well for a smaller business where only several voicemail systems and phone lines are used. To have high quality phone calls with little disturbances, you’ll need a sufficient amount of bandwidth.

2. Private Branch Exchange (PBX): This system could deliver the needs of most medium and big business companies. One of the main features of a PBX system is the switching equipment, that allows you to route phone calls to outside lines and to different employees. This platform could help with organisation and is great if your business has more than one department.

Because PBX systems include an auto-attendant feature, it could minimise many complications and connect callers to the right parties conveniently.

3. Virtual PBX: This third option could be layered on top on an existing VoIP system or landlines. It doesn’t need a permanent office installation. Other common feature of the virtual PBX include voicemail, a toll-free number, call forwarding, and basic auto-attendant.

Business Phone System Installation & Training

Once you’ve determined which type of business phone system is perfect for your business, there are some important considerations when selecting a specific vendor. Some vendors take care of the process of installation, while others just leave it up to you. When making a decision, it is important to get a good understanding of their set-up policies. Also, many systems require training, so choose a vendor that could accommodate both you and your employees. These points are especially important with systems that are a bit complicated, like PBX.

Importance of Good Business Technical Support

Select a vendor that offers assistance when an inevitable problem occurs. Whether you experience some sort of failure or have a question about a certain feature, you want to have a fast access to a reliable, knowledgeable staff support. It’s also better to choose a vendor that offers an emergency service agreement, where you pay a small fee to get fast repairs at any time. A good emergency service agreement must include 24/7 assistance which covers holidays and weekends.

Upgrading Your Phone System

Business phone systems need periodic upgrade, just like other technologies. This makes it practical to choose a vendor that is able to handle hardware and software updates. Upgrades could be performed remotely or manually, and will optimise the performance of your system and could eliminate the need to continually invest in a new business phone system.