Panasonic Telephone System Vs the Toshiba Digital Phone System

The Panasonic telephone system is one of the most commonly used phone systems in the world, and in this article we’ll compare its features to comparable systems offered by Toshiba. We will look at systems that are designed for the small to medium sized business.

When first confronted with the various options offered by these two huge international brands, the prospect of choosing the right one for your business or organization can be a little daunting. There have been many a Panasonic telephone system over the years and more recently the up to date systems include the KX TE system. This is notable in the world of business communications as it is considered an advanced, fully hybrid communications system. It was developed with the small/medium size business in mind, namely because is fairly easy to expand. It can be upgraded from 3 office phone lines and 8 extensions to 6 lines and 24 extensions. This is done by adding optional cards that utilise analogue lines.

This system comes with caller line identification which includes an LCD option that displays the number of the caller on the digital keyphone. Further to this, the telephone numbers of up to 20 unanswered calls per extension can be catalogued. A voicemail option can be added to the system.

For businesses that believe they will expand in the future, the Panasonic telephone system arguably offers the possibilities for this to happen.

The Toshiba digital phone system is also a popular choice for business users, and compares favourably to the Panasonic phone system. It has arguably got some attractive features – an important consideration for the modern business environment. It also takes up a small amount of space, another important thing to consider in the modern working environment. This system comes with an LCD with tilt display – providing clear information and message prompts for various levels of light.

The Toshiba digital phone system is also known for its messaging Waiting Message Indicator/Visual Ringing Lamp – waiting indicator and its viewable ringing lamp alert for incoming messages, or that your telephone is going off when you are taking a different call. The large dial pad has won over some users with its user friendly interface, enhanced productivity and easy-to-use nature. It also comes with Audio Control Centre (offering Headset and Mute) – which enables you to quickly alter the path and loudness of your telephone call.

Both the Panasonic telephone system and the Toshiba digital phone system offer advantages to the modern business, and you should be able to choose the right one after some careful consideration.

Business Phone System: How to Choose the Right Platform for You

The following are the three main types of business phone systems, as well as some helpful guidelines to follow when selecting a platform for your business.

Types of Business Phone Systems

1. Voice over Internet Protocol (VoIP): This phone platform needs the Internet in order to operate. It works well for a smaller business where only several voicemail systems and phone lines are used. To have high quality phone calls with little disturbances, you’ll need a sufficient amount of bandwidth.

2. Private Branch Exchange (PBX): This system could deliver the needs of most medium and big business companies. One of the main features of a PBX system is the switching equipment, that allows you to route phone calls to outside lines and to different employees. This platform could help with organisation and is great if your business has more than one department.

Because PBX systems include an auto-attendant feature, it could minimise many complications and connect callers to the right parties conveniently.

3. Virtual PBX: This third option could be layered on top on an existing VoIP system or landlines. It doesn’t need a permanent office installation. Other common feature of the virtual PBX include voicemail, a toll-free number, call forwarding, and basic auto-attendant.

Business Phone System Installation & Training

Once you’ve determined which type of business phone system is perfect for your business, there are some important considerations when selecting a specific vendor. Some vendors take care of the process of installation, while others just leave it up to you. When making a decision, it is important to get a good understanding of their set-up policies. Also, many systems require training, so choose a vendor that could accommodate both you and your employees. These points are especially important with systems that are a bit complicated, like PBX.

Importance of Good Business Technical Support

Select a vendor that offers assistance when an inevitable problem occurs. Whether you experience some sort of failure or have a question about a certain feature, you want to have a fast access to a reliable, knowledgeable staff support. It’s also better to choose a vendor that offers an emergency service agreement, where you pay a small fee to get fast repairs at any time. A good emergency service agreement must include 24/7 assistance which covers holidays and weekends.

Upgrading Your Phone System

Business phone systems need periodic upgrade, just like other technologies. This makes it practical to choose a vendor that is able to handle hardware and software updates. Upgrades could be performed remotely or manually, and will optimise the performance of your system and could eliminate the need to continually invest in a new business phone system.

The Conditions Are Now Perfect To Switch To Cisco Phone Systems

For a long time now most business owners have known Cisco is the best when it comes to switching equipment and phone systems. The cost made this “Rolls Royce” solution out of reach for most small and medium business.

The great news is that this has now changed.

Around 5 years ago, Cisco introduced the Smart Business Communications solution using the UC520 for small and medium business. This solution had all the “bells and whistles” of a top end Cisco solution at a competitive price.

The UC520 was still out of the reach of most small businesses with between 4 -16 end users. This was partly due to customers already having an existing data network and only having basic phone system requirements.

Cisco has now introduced the UC320. The major change is that this solution is targeted for a single site customer. This has allowed Cisco to significantly reduce the price of the system but retain all the inherent benefits of a Cisco solution. This has made the UC320 extremely good value and cheaper than most of its competitors whilst retaining all the features that a small business could possible use.

Target Customer Profile

The sweet spot for the UC320 is between 4 – 16 users. The solution is perfect for any business that;

· Requires a basic telephone system – Key System or PBX, or

· Greenfield or Key System replacement

Most businesses would benefit from voicemail, hunt group or auto attendant. This was previously out of reach on all other brands due to cost. These features are standard on the UC320. This solution stands apart from almost all of its competitors when it comes to data integration (wired and wireless). The UC320 is a unified communications system that brings together voice, data, and wireless communications. The key purchase decision factor for small business is price and service.


The UC320 is designed and built specifically for Small Business.

· It is a unified communications system that brings together voice, data, and wireless communications

· Comes with an enhanced communications feature set at no extra charge

· Affordable, easy to install and use

· Delivers reliable, business-class performance

· Delivered and supported by Cisco, a trusted brand and the world leader in networking and communications

What’s under the Hood

The UC320 provides the following;

· 1 to 24 IP Telephones

· VoIP capable

· Up to 12 PSTN trunks (4 built-in)

· Up to 8 BRI trunks

· Key System and PBX mode

· Day/Night Ring mode

· Automated Attendant (2×9 menu)

· Internal Voice Mail

· Voice to email notification with audio file

· Music on Hold – Internal or external

· Business Call Control Features (Shared Line Call Appearance, Call Forwarding etc.)


The conditions are now perfect to upgrade your communications infrastructure to the Cisco brand. This solution is designed specifically for single site small businesses with up to 25 users. Cisco has set the price point of this solution to come well under its competitors with similar features. If you put this together with the high Australian Dollar, there has never been a better time to make the switch to CISCO.