The Benefits of Having a Virtual Phone Number for Your Business

As a business owner, you are probably interested in finding things that will save you time and money. A virtual phone number is a great way to simplify all of your communications needs, and it is also more affordable than any other option out there.

You Won’t Be Tied to a Single Phone

Your phone number is yours and yours alone, but since it is tied to a virtual phone system, you will never have to stay by a single phone to ensure that you don’t miss important calls. You can forward your calls to any device you want, whether this means the landline in your retail store, the VoIP phone you have in your home, or even your cell phone while you are on the go. It gives you the ultimate freedom to handle business wherever you are.

A Professional Appearance

Even if your business is still brand new and things are completely hectic every single day, you don’t want your customers to know that. A virtual phone number, particularly when it is toll free, provides an immediate look of professionalism and one that you really can’t afford to be without. Whether you are in your basement or at a desk in an upscale office building, your customers will never know.

A Great Way to Redirect Your Calls

Since virtual phone numbers come with tons of great features that you can use to your advantage, you’ll be able to direct your calls in any way you’d like. If you don’t have time to answer, you can send the caller to voicemail or perhaps even allow them to listen to a “sizzle line” so they can get the information they need. If you need to transfer someone to another department or individual, the system makes it easy.

An Expandable Service

For many owners of startup businesses, expansion is part of success. As your business grows, your virtual phone service can grow right along with you. You won’t have to go through the trouble of contacting a huge phone company and scheduling the installation of jacks; instead, all you have to do is contact the virtual service provider and add the numbers or the extensions you need.

Enjoy Great Savings

Your time and your money are valuable, and as a business owner, you likely already know that saving both can inevitably bring you success. A virtual phone number provides you with everything you need, and you will never have to pay for expensive installation fees. What’s more, since it is available to you almost immediately, you won’t have to wait around for the phone company to come and set things up for you. It doesn’t get any better than that.

The Best Possible Service

It’s important to provide your customers with the best service possible, and these virtual systems allow you to do just that. You can choose to have someone available to answer the phone 24 hours a day if you so choose, and you can automate the forwarding process depending upon the time of the day. What’s more, your employees will be able to answer the phone from anywhere, making their jobs easier and keeping them happier.

A virtual phone number is more than just a way for your clients and customers to reach you. It’s a way for you and your employees to save time, save money, and enjoy all of the features you need to get the job done.

Free Number Search

Phone numbers are cheap to get these days, and the search for a number you like can be done at no cost.

When I needed a toll-free number for my business, I turned to a service called Kall8. I was able to search through a list of available numbers without even creating an account.

Kall8 even has local numbers throughout the United States, which is useful when a business wants to provide local access to their out-of-town customers.

Kall8 is a hosted service. This means that they run the equipment that manages the call routing. You have control over the settings via a web portal, so you can customize how your number handles calls. I’ll give you a quick review of features in a moment, but first it’s important to ask if there are any negatives?

Before you decide to use a hosted number, you should make sure you consider anything that might negatively affect you.

Disadvantages with Using a Hosted Number

There is always the other side to consider before making a decision to use a hosted phone number. Let’s review them.

  1. You still have to have an active phone line from your local phone company if you want to receive incoming calls. The Kall8 number can forward to any other number and that’s how you receive your calls.
  2. If one wants to use his or her office number, and transfers it to the hosted service agency, there no longer will be a way to receive the transferred calls. Unless one keeps a line with another number or uses a cell phone.
  3. Even though the monthly fees are very low for hosted services, ongoing usage charges can add up. If you do a large business and have calls coming in from, say, television advertising, you could possibly run up a big bill.
  4. If one forwards the office number to the hosted service, they can’t use that same line to receive calls that may be transferred back. That would create an infinite loop.

If none of these issues is a problem for you, then Kall8 could be a very useful service for your home or small business.

What Kind of Phone Numbers Can You Find?

Original 800 and vanity numbers can be found at no cost for the search. If you find one you like, you can register an account to start using it immediately.

Billing is $2 a month for 888, 877, 866 and 855 area codes, while 800 and vanity numbers are slightly higher.

Useful Features

There are advantages with having a phone number serviced by Kall8. With Online Management, you can set up custom Call Forwarding to other numbers or even to your cell phone. You can set up and maintain your Voice Mail. You can block unwanted numbers. You can even enable fax detection and direct incoming faxes to go to your email as a PDF file.

All this is possible because the number is hosted by a service running on an automated system. Parameters can be changed as desired for many custom configurations.

There is so much more that can be done, features not available with ordinary phone service. It’s perfect for a small business that needs to control costs.

One Main Number and Multiple Incoming Lines

“We would like to have one main phone number and multiple phone lines for calling.” Can a request like this to your phone company, be simpler than that?

You would be surprised to know how many different ways a phone company can set up your lines. And each solution has its own set of pros and cons.

Over-lines,hunt-groups, roll-over lines,pilot number, real number are the common terms here to be aware of.

Over-lines – There is one main number or pilot number which is the first line, and then there are over-lines or additional lines. Each line physically connected to your phone system to be able to provide you with multiple lines to dial out.

For example, if you need three lines coming into your office, then the request would be for one main number or pilot line and 2 over-lines or you can call it a one plus two over-line system.

If you need 4 lines coming in, then the request would be for 1 main or pilot line and 3 over-lines, i.e one plus three over-line system.

Each of the over-lines are separate phone lines, with the same phone number attached to them i.e your main or pilot phone number of your business.

The over-line system ensures that when your first line is busy, the next incoming call will ring on the next over-line, till all your lines are busy.

AND, more importantly, it will ensure that each of them will display your MAIN phone number as caller ID when you call out.

This is not the case with the hunt-group or multi-line system.