Are You Paying Too Much for Your Business Telephone Lines?

Customer service is important. And, having the right communications set-up is vital if you want to provide a good service to your customers. Nobody wants to be kept waiting on hold for lengthy periods of time because you don’t have enough phone lines to support the number of calls that your company is receiving. However, setting up and maintaining an infrastructure that is adequate can be costly. But, there are ways of keeping the cost down if you’re savvy. If you think that you may be paying too much for your business telephone lines, then read on to find out how you could dramatically cut your bills and save your company a fortune.

Considered switching to VoIP?

For businesses that make a lot of calls, VoIP can be a huge money saver. If you want to drastically reduce your phone bills, then this is definitely an option worth exploring. With VoIP telephone systems, SIP trunks are used instead of traditional business telephone lines. This allows calls to be made over your internet connection, which substantially lowers the cost of calls. It also allows you to make savings on the cost of the line rental. By using the internet to make calls, distance becomes insignificant and this means that even international calls can be made cheaply – at no additional cost, in fact. If you want to switch to VoIP and make huge savings on your business phone bills, you have two options: option one is to buy a VoIP phone system and have it installed in your premises. This option is generally better suited to larger companies with a high number of users. Option two is a hosted VoIP phone system. This means that that the phone system is not on your premises, but instead you connect to the service provided by a third party. You pay monthly, per user for the service, which is managed by the provider. This option is great for SMEs because there is no initial capital investment and the cost is relatively low as smaller businesses have fewer employees. It’s also low maintenance and includes support, so further cost savings can be made here too.

If you’re not convinced that VoIP is right for you, consider switching to a cheaper provider…

If you want to stick with your conventional business telephone lines and system, but are fed up the rising cost of your phone bills, then you should be looking to switch to a cheaper company. It’s common for people to stick with the same provider for years, despite being able to save money by switching, because they think that switching will be a hassle. It won’t. Switching telecoms providers is easier these days than ever before. Because of this, the market is extremely competitive and this is good news for you because it means that you can get great deals. It’s definitely worth taking a few moments to compare costs between different providers. You may find that you could save hundreds of pounds per month by switching! But, what if you’re currently locked into a contract with your existing provider? The good news is that this doesn’t have to prevent you from saving money on your phone bills. You can benefit from a service called CPS (Carrier Pre Selection), or least cost routing. CPS allows your calls to be routed to a cheaper provider, whilst still keeping your existing lines and not having to exit your current contract. It’s not like the call routing technologies of the past; CPS is a reliable and effective service that is simply designed to save you money.

Business Phone System: How to Choose the Right Platform for You

The following are the three main types of business phone systems, as well as some helpful guidelines to follow when selecting a platform for your business.

Types of Business Phone Systems

1. Voice over Internet Protocol (VoIP): This phone platform needs the Internet in order to operate. It works well for a smaller business where only several voicemail systems and phone lines are used. To have high quality phone calls with little disturbances, you’ll need a sufficient amount of bandwidth.

2. Private Branch Exchange (PBX): This system could deliver the needs of most medium and big business companies. One of the main features of a PBX system is the switching equipment, that allows you to route phone calls to outside lines and to different employees. This platform could help with organisation and is great if your business has more than one department.

Because PBX systems include an auto-attendant feature, it could minimise many complications and connect callers to the right parties conveniently.

3. Virtual PBX: This third option could be layered on top on an existing VoIP system or landlines. It doesn’t need a permanent office installation. Other common feature of the virtual PBX include voicemail, a toll-free number, call forwarding, and basic auto-attendant.

Business Phone System Installation & Training

Once you’ve determined which type of business phone system is perfect for your business, there are some important considerations when selecting a specific vendor. Some vendors take care of the process of installation, while others just leave it up to you. When making a decision, it is important to get a good understanding of their set-up policies. Also, many systems require training, so choose a vendor that could accommodate both you and your employees. These points are especially important with systems that are a bit complicated, like PBX.

Importance of Good Business Technical Support

Select a vendor that offers assistance when an inevitable problem occurs. Whether you experience some sort of failure or have a question about a certain feature, you want to have a fast access to a reliable, knowledgeable staff support. It’s also better to choose a vendor that offers an emergency service agreement, where you pay a small fee to get fast repairs at any time. A good emergency service agreement must include 24/7 assistance which covers holidays and weekends.

Upgrading Your Phone System

Business phone systems need periodic upgrade, just like other technologies. This makes it practical to choose a vendor that is able to handle hardware and software updates. Upgrades could be performed remotely or manually, and will optimise the performance of your system and could eliminate the need to continually invest in a new business phone system.

Business Phone Systems for Doctors’ Offices

Providing healthcare service is a round-the-clock business that requires constant communication between patients and their doctors. Emergencies can arise unexpectedly and patients need their doctor’s services to be possibly accessible at all times. Business phones are an important purchase that almost every healthcare business should consider nowadays. These phones allow accessibility between patients and their doctors in the most convenient way possible. Business phone systems are especially convenient because they allow callers to avoid the hassle of being incorrectly routed or disconnected. Disconnection issues can be a detriment to any doctor’s office and this problem can be avoided completely by the use of this system. Therefore, business phone for doctor’s offices are a necessity and not a luxury after all.

Business phones will allow all patients and other doctor’s office callers the ability to gain access to an individual instead of having to listen to an array of complicated automated options. These can be available to adequately handle the current capacity of your healthcare business, while still having the versatility to handle an abrupt increase in calling volume. These types of phones come with many features that are necessary for busy doctors. For example, business phone systems come with voicemail, music holding and conference options. These features are perfect for use in any doctor’s office and allow the best patient service to be provided at all times in the most convenient way possible.

Traditional phones that are not business phone systems are not conducive for use at doctor’s offices. These traditional phones have little capacity or features and can negatively impact the service that you provide. Dropped calls and routing issues will cost you potential patients and cause problems for patients and doctors alike. Therefore, only business phones should be used in doctor’s offices to ensure that all calls are handled with care and all questions are answered appropriately.

Finding the right business phone system is simple and easy if you know the needs of your doctor’s office. This system can grow with your patient number and serve a wide variety of clients. Don’t settle for inadequate phone equipment when a better alternative is so readily available for purchase. The minute you install this system into your doctor’s office, you will notice the difference in the service you are able to provide to your clients. This can also be installed to improve the quality of healthcare that you provide to your patients.